Shipping + Returns
Surfboard Shipping Rates
West Coast USA Ground Rates
Single Surfboard 6'0" and under - $45.00
Single Surfboard 6'1" to 6'11" - $100.00 (and for boards of any length wider than 20.5')
Single Surfboard 7'0" to 8'0" - $180.00
Continental USA Ground Rates
Single Surfboard 6'0" and under - $85.00
Single Surfboard 6'1" to 6'11" - $224.00 (and for boards of any length wider than 20.5')
Single Surfboard 7’0 to 8’0” – $244.00
Free pick up at Varial in Ventura, CA // M-F 9AM-5PM is available on all purchases. A Ventura tax rate of 7.75% will be applied on all purchases for Pick Up.
Multiple Board Shipments
For multiple board shipments please select "Pick up at Varial HQ" as your shipping option and we will be in contact with information about your shipment. Shipping rates will vary depending on the shipping address and the number of boards purchased.
CA, OR and WA shipping estimates for multiple boards.
|6'0 and under||$97||$144||$204||$295||$354|
|6'1 to 6'11||$136||$158||$198||$324||$456|
|7'0 to 8'0||$215||$268||$385||Unavailable||Unavailable|
Hawaii Local Airport Pickup Option*:
Single Surfboard up to 8'0"- $99
Two Surfboards up to 8'0" - $199.00
Three Surfboards up to 8'0"" - $285
*We can ship to KOA, ITO, OGG, HNL, LIH. You will be required to present your ID to upon pickup at the airport. This option can take up to 2 weeks to ship, depending on timing with our regularly-scheduled deliveries to LAX.
Hawaii Home Delivery Options (FedEx):
Single Surfboard 6'0" and under - $246.00
Single Surfboard 6'1" to 6'11" - $369.00
Single Surfboard 7'0" to 8'0" - $454.00
We do ship internationally, and the charge will be billed separately before the products leave Varial HQ. To obtain a quote there is a $10.00 service fee applied at check out.
Clothing and Surfboard Fins: Flat rate to any destination in the continental USA - $12.00
For questions please contact us:
email@example.com or call us at (805) 288-3577
Hours: Monday – Friday, 8:30AM – 5PM PST
Damages incurred during shipping should be documented and sent to Varial in order to submit a claim. If the box looks severely damaged please do not open the box. Take photos and submit to Varial. Please keep all packaging if the item is damaged, this will help the claim.
If damage is incurred we are here to help file a claim and get your board repaired and into the water as quickly as possible.
Go Ahead, Put it Under Your Arm
We know how important it is to feel the board. That's why stock surfboards can be returned and 100% refunded if you get it and it just doesn't feel right. That's zero risk to get your dream board.
To be eligible for a full priced return, your item must be unused and in the same condition that you received it. It must be packaged very well to ensure that there is no damage during shipping. Damages incurred during a return may be deducted from the full amount.
To complete your return, we require a receipt of proof of purchase. We will email you a return label, and you will be responsible for packing the board well, and dropping it off to the carrier. Please allow 30 days from Varial's receipt of the returned item for the refund to process.
Please do not send your surfboard to the shaper. Send all returns to Varial HQ in Ventura, California. Details below.
All surfboards are handmade and may have cosmetic blemishes. Items may vary slightly from photos. Varial will not issue refunds based on cosmetic blemishes.
Surfboards can dent, crack, and occasionally break or experience other type of damage. No surfboard is indestructible. Varial will not issue refunds based upon denting, cracking, breaking, or other damage.
Varial will not issue refunds for any item not in its original condition, items that are damaged, or items that are missing parts.
Varial will not issue refunds for any item that is returned more than 30 days after delivery.
Gift cards cannot be returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 30 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. This includes items purchased with a discount code.
Exchanges (if applicable)
Unfortunately we do not exchange surfboards.
For all other items we will exchange it for the same item if the product is defective, or does not fit.
If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Varial Surf Technology, Inc., 1922 Palma Drive, Suite H, Ventura CA 93003, United States.
Gifts (for applicable items)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Customers are responsible for all return shipping costs unless it is an eligible stock surfboard within the 15 day window. We can also charge you and provide a shipping label with our shipping rates.
For all other products you should mail your product to: Varial Surf Technology, Inc., 1922 Palma Drive, Suite H, Ventura CA 93003, United States
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item with a value over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.